Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All transactions are encrypted and secure.
Can I modify or cancel my order?
We begin processing orders quickly, so please contact us immediately if you need to make changes. Custom orders cannot be cancelled once production has begun.
Do you offer financing options?
Yes, we offer flexible financing options to help make your dream jewelry more accessible. Please contact us for details.
Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders. Your jewelry will be carefully packaged and insured during transit.
How long does shipping take?
Standard orders ship within 3–5 business days. Custom and made-to-order pieces typically take 2–4 weeks depending on complexity. Expedited shipping is available upon request.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination. All international shipments are fully insured.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy on all non-custom items. Items must be in original, unworn condition with all original packaging. Custom and personalized pieces are final sale.
Do you offer a warranty?
Yes, all JewelryRich pieces come with a lifetime warranty against manufacturing defects. We stand behind the quality of every piece we create.
How do I initiate a return?
Please contact our customer service team at your earliest convenience. We'll provide a prepaid return label and guide you through the process.
Custom Orders
Can I create a completely custom piece?
Absolutely! Custom jewelry is our specialty. You can submit your ideas, sketches, or inspiration images and our master craftsmen will bring your vision to life.
How does the custom order process work?
1. Submit your idea or sketch through our Custom Order form.
2. Our team will review and provide a detailed quote.
3. Upon approval, we create a 3D rendering for your review.
4. After your approval, we begin crafting your piece.
5. Your finished jewelry is shipped directly to you.
How long do custom orders take?
Custom orders typically take 2–4 weeks depending on complexity. We'll keep you updated throughout the process.
Ring Sizing
How do I find my ring size?
We recommend visiting a local jeweler for the most accurate measurement. You can also use our printable ring size guide. When in doubt, it's better to size up as rings can be resized.
Do you offer free resizing?
Yes, we offer one complimentary resizing within the first year of purchase. Additional resizing services are available at a nominal fee.
Diamond & Gemstone Education
What are the 4 C's of diamonds?
The 4 C's are Cut, Color, Clarity, and Carat weight. These four factors determine a diamond's quality and value. Our team is happy to guide you in selecting the perfect stone for your budget and preferences.
Do you offer lab-grown diamonds?
Yes, we offer both natural and lab-grown diamonds. Lab-grown diamonds are chemically identical to natural diamonds and offer excellent value.
Contact Us
How can I reach customer service?
Our team is available 24/7 to assist you. You can reach us via email, live chat on our website, or by submitting a contact form. We typically respond within a few hours.