About us:

As Jewelry Factory, We use the most modernized equipments and technology to manfuacture our jewelry, our Main business includes:

• Design and produce customized styles for our customers.
• Wholesale and export our own designs to worldwide market.
• Produce according to customers’ drawings or samples and sell to them.
• Drop shipping our jewelry to worldwide user for our customers who have online stores which sell our jewelries.
• For customers who run retail stores, we can ship our jewelry directly from our factory, optional service available such as gift packing and cards to end-users .
• For more business enquiry, please feel free to contact us at sales@jewelryrich.com

Refund Policy, Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will 100% refund if the goods are damaged during shipping, you donot need to return the damaged item. you need to send photos to show us the damages.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Jewerly with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

To learn more about jewelry producing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at overseas@jewelryrich.com

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Contact us at overseas@jewelryrich.com for questions related to refunds and returns.